Customer service
Ordering, shipping and returns
When will my order be shipped?
Within 5 working days of your payment, via PostNL. As soon as your package is on its way, you will receive an email with a track & trace code. In the Netherlands and Belgium, you will usually receive it 1 to 3 working days later.
What are the shipping costs?
The Netherlands € 7.50, Belgium € 10.00, other EU countries € 12.95 and outside the EU € 12.99. You do not pay shipping costs for e-books, consultations and tickets.
How can I pay?
With iDEAL, credit card, Apple Pay or Google Pay. You pay in advance via a secure payment page.
Can I return my order?
You have a 14-day cooling-off period after receipt. Report your return via info@italnatty.nl with your order number. Opened herbs, capsules, tea, and soap cannot be returned for hygiene and health reasons, and e-books cannot be returned once the download has started. Also read the return policy.
My package is damaged or has not arrived
Email a photo and your order number to info@italnatty.nl within 7 days. We will send you a new product free of charge or refund the amount.
How does a consultation work?
You choose a date and time, fill out the intake questionnaire, and complete the payment. You will receive the video call link via email. You can reschedule free of charge up to 24 hours in advance via info@italnatty.nl. More information can be found on the Consults & coaching page.
How does a subscription work?
With a subscription, you will automatically receive your product every month or every 2 months, with a 10% discount. You can pause, adjust, or cancel it yourself in your customer account or via info@italnatty.nl.
Where do I enter my discount code?
At checkout, in the 'Discount code' field. Discount codes do not apply to subscriptions and cannot be combined with other discounts.
Can I use the products if I am taking medication or am pregnant?
Our products are natural herbs and dietary supplements, not medicines. If you are taking medication, are pregnant, or are breastfeeding, please consult your doctor first. If you are unsure which product is right for you, book an introductory consultation.
Ask your question
Can't find your question? Send us a message. Please include your order number if your question is about an order.
Email
info@italnatty.nl
Response time
We will respond as soon as possible, usually within 2 working days.
Terms & policies
Terms and conditions
About ordering, payment, delivery, the right of withdrawal, and consultations. Read the terms and conditions.
Shipping Policy
Shipping costs, delivery times and what to do if a package does not arrive. Read the shipping policy.
Return and refund policy
Cooling-off period, what can and cannot be returned, and how to get your money back. Read the return policy.
Privacy Policy
Which data we use and why. Read the privacy policy.
Company details
Ital Natty – naturopath & herbalist, Derde Hambaken 71, 5231 SG 's-Hertogenbosch. Chamber of Commerce (KvK) 76918505. E-mail: info@italnatty.nl. Visits by appointment only. Legal notice.